Best AI Helpdesk AI Tools

FreemiumFree (basic) - $499+/mo for Teams plan

BoldDesk

Syncfusion

AI-powered helpdesk with autonomous agents for omnichannel support

Open (OpenCX)

Open

AI-native customer support platform automating 70% of enterprise communication

Open SourceFree (open-source); hosted option available

Hay.chat

Open-source AI customer support that actually executes actions

FreemiumCustom pricing; 14-day free trial available

DeskDay

AI-native PSA platform with conversational ticketing for MSPs

FreemiumFree (up to 50 tickets/month); Paid starts at $49/month

Gruvi

Gruvi Software

AI helpdesk with human empathy engine for SMBs

Paid$1,000/mo + $1.25 per resolution

Parahelp

Parahelp Inc.

AI support agent that resolves complex tickets end-to-end by executing actions in your tools

EnterpriseCustom enterprise pricing (headcount-based)

BlackBeltHelp

BlackBeltHelp Inc.

AI-powered helpdesk platform purpose-built for higher education

ClearFeed

Next-gen Slack-native helpdesk powered by GPT-based AI agents for support teams

Freemium$24/month

Clad

Clad Labs

AI support agent that turns Slack, Teams, and email into organized support queues

FreemiumFree

PaidCustom (contact sales)

Nextiva XBert

Nextiva

AI employee for customer conversations across all channels 24/7

Freemium$10/mo (resolution-based pricing model)

QuantumDesk

AI-native customer support for SaaS and ecommerce with resolution-based pricing

Freemium$12/user/mo (AI included at $18/user/mo)

Drag

Gmail-native AI helpdesk with flat-rate pricing and built-in MCP server

Sagepilot AI

Sagepilot

AI employees automating customer support across all channels

Automation Anywhere

Agentic process automation platform for end-to-end autonomous resolution across enterprise systems

EnterpriseCustom pricing

telli

telli GmbH

Enterprise AI agents for omnichannel customer support across voice, chat, and email

FreemiumCrisp Mini plan + $5 AI conversations; scaling based on usage

Hugo (Hugo.ai)

AI customer support agent built on Crisp with 40% autonomous resolution for multi-channel support

Paid$114-$165/month per AI agent on existing helpdesks; $0 additional seats on Botpress Desk

Botpress Desk

Botpress Inc.

AI-native helpdesk that resolves L1, L2, L3 tickets without per-seat costs

FreemiumFree (up to 1 agent)

HelpCrunch

All-in-one customer support platform with AI Agents and omnichannel chatbot

PaidPer-endpoint pricing (custom)

OpenFrame

Flamingo (OpenFrame)

AI-native MSP/IT platform with native PSA, RMM, and helpdesk without per-module billing

Freemium$30/month or Free for single user

Sobot

Sobot (Global Leader in Contact Center Solutions)

Omnichannel AI contact center with five-AI framework for 35% cost reduction

Freemium$45/mo (Crisp Mini with $5 AI credits)

Hugo

Crisp Inc.

Ultra-low-cost AI support agent at $0.05/conversation with MCP tool access

Gradient Labs

Gradient Labs Ltd.

AI customer operations platform purpose-built for financial services compliance

Atomicwork

Atomicwork Inc.

AI-native ITSM platform with universal AI agent (Atom) automating 85% of service desk tasks

Wizr AI

Sentiment analysis combining customer support automation, intelligent routing, and workflow automation

Kapture CX

Enterprise agentic AI platform for omnichannel customer experience with deep industry specialization

EnterpriseCustom pricing

FreemiumFree (200 AI replies/month)

Enjo AI

AI agents for B2B support without helpdesk replacement or migration

Workativ

Workativ Inc.

AI agents for IT and HR support that automate 80% of repetitive queries

PaidCustom pricing

Macha

Macha Inc.

AI agent platform that works on top of existing helpdesks

Paid$299/mo

FreemiumFree helpdesk, AI from $0.25/draft

Helply

Helply (formerly Groove)

AI-native B2B support platform with outcome-based pricing

FreemiumFree to start; Plus from $5/month; Team plans and custom Enterprise

Botpress

Botpress Inc.

Enterprise-grade AI agent platform handling complex support workflows

FreemiumFree (founding member lifetime deals available)

ReleaseDock

ReleaseDock Inc.

In-app support widget combining AI agent, help center, and product changelog

EnterpriseCustom (1-3 day implementation)

ServiceNow Autonomous Workforce

ServiceNow Inc.

AI-powered team of specialists for IT support and business service management

PaidCustom pricing (included as add-on to Atera plans)

Robin (by Atera)

Atera Networks

Autonomous IT support agent resolving device and cloud issues end-to-end with 50% resolution guarantee

FreemiumFree / $19/agent/month

Helptal

Evith LLC

All-in-one AI helpdesk unifying ticketing, live chat, knowledge base, and appointment booking

PaidCustom pricing, setup under 1 hour

Flowcall

Flowcall Inc.

AI customer service agents for e-commerce with 80-90% automation rates

Weav

Weav Inc.

AI customer support agents that master your product and resolve complex issues autonomously

FreemiumFree

Rezolve.ai

Purpose-built agentic AI for IT and HR support with autonomous L1/L2 automation

Intryc

AI-powered autonomous agents for eCommerce and consumer support automation

FreemiumFree (7-day trial), Professional $79/mo

YourGPT

YourGPT Inc.

AI-first helpdesk platform with agentic capabilities and omnichannel automation

HappyFox

Mid-market helpdesk with embedded AI automation and unified workflows

Paid$24/agent/month

Fixify

Fixify Inc.

AI-native IT automation that resolves 75% of help desk tickets automatically

Risotto

AI-powered IT help desk embedded in Slack with intelligent ticket automation

Paid$750/month

ThriveDesk

AI-powered helpdesk for SMBs with transparent flat-rate pricing starting at $9/month

Freemium$9/month

FreemiumFree (forever free plan); Paid from $29/seat/month + $0.29 per AI resolution

Featurebase

All-in-one AI support platform for product-led SaaS teams

Evly

EverHelp

AI customer service agent with 85% automation rate across 95+ languages

Paid$0.99 per conversation or $0.40 + $2.00 per resolution

Assembled

Assembled Inc.

First platform connecting AI automation with workforce management

Thena

Thena Inc.

AI-first B2B customer support platform built for Slack and Teams

PaidContact sales

PaidCustom (pay-for-what-you-use model with unlimited users)

Kustomer

Kustomer Inc.

First AI-native customer service platform with integrated CRM and SMART AI Agents

BlueTweak

All-in-one CCaaS platform with KB-grounded AI, voice, and workforce management

Paid€65/agent/month