AI Products for CX

Desk365

Kani Technologies · Founded 2020

Freemium · Free (50 tickets/month), then $12/agent/month

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About

Desk365 is an AI-powered ticketing platform built natively into Microsoft Teams, enabling teams to manage support tickets without leaving their Teams environment. Features an autonomous AI Agent and AI Copilot for agents, supporting omnichannel communication across email, Teams, web forms, and more.

Features

Teams-native interface
AI Agent (no-code)
AI Copilot for agents
AI article generation
Ticket summarization
Omnichannel support
Asset management
Knowledge base
Automation workflows

Integrations

Microsoft TeamsMicrosoft 365AzurePower Automate

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