AI Products for CX

Zammad with AI 7.0

Zammad Foundation · Founded 2016

Open Source · Free (open-source)

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About

Zammad 7.0 introduced major AI enhancements to the open-source helpdesk platform, including AI agents for automated ticket categorization, AI-powered ticket summaries, and an AI writing assistant for replies and translations. The release maintains Zammad's commitment to open-source software while adding agentic AI capabilities.

Features

AI Agents for Automated Ticket Categorization
AI-Powered Ticket Summaries
AI Writing Assistant for Replies and Translations
Enhanced Workflows
LDAP and Webhook Integrations
Open-source with AGPL-3.0 license
Omnichannel support

Integrations

LDAPWebhooksMultiple communication channels

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