AI Products for CX

Drag

Drag · Founded 2017

Freemium · $12/user/mo (AI included at $18/user/mo)

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About

Drag transforms Gmail into a collaborative support platform with built-in AI agents that resolve tickets end-to-end. The platform includes shared inboxes, AI drafting and agentic resolution, Kanban boards, and automation—all at flat pricing without metered AI costs. Features official MCP server enabling external AI agents like Claude to operate the inbox.

Features

AI-powered ticket resolution
Shared inboxes on Gmail
Kanban boards
Live chat integration
WhatsApp integration
Automations and workflows
Official MCP server (47 tools)
AI drafting and agentic agents
Internal notes and assignments
SLA tracking
Email templates

Integrations

GmailGoogle WorkspaceWhatsAppLive chatClaude (via MCP)ChatGPT (via MCP)

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