AI Products for CX

DeskDay

DeskDay · Founded 2024

Freemium · Custom pricing; 14-day free trial available

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About

DeskDay is a Professional Services Automation platform built from the ground up on conversational ticketing and AI (Helena AI assistant). Unlike traditional form-based ticket systems, it enables end users to raise issues through Microsoft Teams, mobile app, desktop, or web portal with AI-powered intake, triage, and dispatch.

Features

conversational ticketing
Helena AI copilot
multi-channel intake
AI ticket triage
automated routing
IT-Connect Teams integration
conversation threading
expanded automation

Integrations

Microsoft TeamsEmailWeb portalMobile appsOktaJiraServiceNow

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