AI Products for CX

Kraken

Kraken Technologies · Founded 2016

Enterprise · Custom

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About

Kraken is an AI-powered operating system spun off from Octopus Energy (Sep 2025) valued at $8.7B. Magic Ink, its generative AI tool, drafts customer service responses with 35-60% of emails AI-written and 70% customer satisfaction. The platform serves 70+ million accounts across utilities, energy providers, and telcos globally.

Features

Magic Ink AI email drafting
Customer service automation
Agent assist with response suggestions
Account history and context integration
Dynamic pricing optimization
Billing automation
Multi-channel customer operations
Advanced analytics
AI-driven customer management
Renewable energy integration

Integrations

Enterprise CRM systemsBilling platformsEnergy management systemsCustomer data platforms

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