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Hugo (Hugo.ai)

Hugo (Hugo.ai) · Founded 2023

Freemium · Crisp Mini plan + $5 AI conversations; scaling based on usage
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About

Hugo is an AI customer support agent purpose-built on the Crisp support suite that handles customer conversations across up to 10 channels. Resolves approximately 40% of queries autonomously while maintaining human context for escalations. Features no-code setup, model flexibility (Claude, ChatGPT, Llama), Model Context Protocol (MCP) integration for real-time data access, and enterprise-grade encryption. Integrates with existing helpdesks and CRM systems.

Features

  • Multi-channel support (email, chat, SMS, in-app)
  • No-code setup
  • Model flexibility
  • MCP integration
  • Real-time data access
  • Context-aware escalation
  • Action automation
  • Performance tracking
  • Enterprise encryption
  • Drag-and-drop workflow builder

Integrations

CrispZapierCustom CRMsHelpdesks

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