AI Products for CX

Duckie

Duckie · Founded 2024

Paid · Custom (contact sales)

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About

Duckie is a Y Combinator-backed platform that empowers support teams to build, deploy, and manage AI agents without technical expertise. The platform uses plain-English agent definitions instead of flowcharts, integrates with Slack, Jira, and Confluence, and enables agents to investigate issues, take actions, and resolve tickets autonomously. It recently added proactive messaging capabilities.

Features

Plain-English agent definition (no coding)
Proactive messaging and outreach
Integration with Slack, Jira, Confluence
AI Implementation Engineer for autonomous setup
Multi-model support (no vendor lock-in)
Real-time analytics and agent performance tracking
Production-ready safety features (PII redaction, approval flows)

Integrations

SlackJiraConfluenceMultiple support platforms

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