AI Products for CX

ServiceNow Autonomous Workforce

ServiceNow Inc. · Founded 2003

Enterprise · Custom (1-3 day implementation)

Visit Website Leave Review

About

ServiceNow's Autonomous Workforce, powered by its $2.85B acquisition of Moveworks, is a suite of AI specialists with defined IT roles bundled into every ITSM tier. The L1 Service Desk AI Specialist autonomously diagnoses and resolves common IT support requests end-to-end using enterprise knowledge bases. ServiceNow reports its own deployment handles 90%+ of employee IT requests.

Features

L1 Service Desk AI Specialist
Now Assist GenAI layer
End-to-end issue resolution
Proactive remediation
Historical incident learning
Multi-channel support
Workflow automation

Integrations

ServiceNow ITSMSlackMicrosoft TeamsActive Directory

Reviews (0)

No reviews yet. Be the first to review!

Alternatives to ServiceNow Autonomous Workforce

MavenAGI

MavenAGI Inc.

GPT-4 powered customer service agents with 1M+ validated interactions

Ravenna

Ravenna Software Inc.

AI-native ITSM platform built natively for Slack with conversational ticketing

EnterpriseCustom

Intercom

Intercom Inc.

AI agent platform with Fin AI resolving complex queries and integrating seamlessly with helpdesk

Enterprise$39/seat/month

Plain

Plain

API-first AI support infrastructure for B2B technical teams

Aisera

Aisera Inc.

Agentic AI platform automating IT, HR, and customer service workflows at enterprise scale

EnterpriseCustom

Kommunicate

Kommunicate Pvt. Ltd.

AI-powered automation platform reducing ticket volume with intelligent escalation and human oversight

Paid$34/month (Starter plan)

View all alternatives

Compare ServiceNow Autonomous Workforce

Chatbase vs ServiceNow Autonomous Workforce Replicant vs ServiceNow Autonomous Workforce

Review ServiceNow Autonomous Workforce

Overall

Ease of Use

Value

Support

Features