AI Products for CX

ServiceNow Autonomous Workforce

ServiceNow Inc. · Founded 2003

Enterprise · Custom (1-3 day implementation)

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About

ServiceNow's Autonomous Workforce, powered by its $2.85B acquisition of Moveworks, is a suite of AI specialists with defined IT roles bundled into every ITSM tier. The L1 Service Desk AI Specialist autonomously diagnoses and resolves common IT support requests end-to-end using enterprise knowledge bases. ServiceNow reports its own deployment handles 90%+ of employee IT requests.

Features

L1 Service Desk AI Specialist
Now Assist GenAI layer
End-to-end issue resolution
Proactive remediation
Historical incident learning
Multi-channel support
Workflow automation

Integrations

ServiceNow ITSMSlackMicrosoft TeamsActive Directory

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