BlackBeltHelp

About

BlackBeltHelp is the leading AI helpdesk platform specifically designed for higher education institutions. Trusted by 130+ colleges and universities including Columbia, Cornell, UCLA, and the California Community Colleges System, it manages over 8 million helpdesk interactions annually. The platform combines generative AI with trained agents and integrates with 200+ education systems (Ellucian Banner, Canvas, Slate, Microsoft Entra) to provide 24/7 support for IT, student services, and admissions questions.

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