AI Products for CX

Open (OpenCX)

Open · Founded 2023

Paid · Custom

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About

Open is an AI-native, all-in-one customer support and communication platform used in production by enterprise companies like Print.com and Mollie.com. It specializes in automating complex support cases across email, web, phone, SMS, and WhatsApp with a research-based approach and Support-Bench benchmarking.

Features

Omnichannel support (email, web, phone, SMS, WhatsApp)
Complex case automation
AI-powered resolution
Support-Bench benchmarking
Multi-language capability
CRM integration
Ticket management

Integrations

Email systemsZendeskSalesforceCustom APIsMessaging platforms

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