Best AI Conversation Analytics Tools

Analytics across conversations

20 tools

Canvas Analytics

Canvas Labs

AI platform converting unstructured customer interaction data into actionable insights

PaidCustom

Conversation Analytics

Voyc.ai

Conversation monitoring and compliance management for customer service and support teams

EnterpriseCustom

Conversation Analytics

Coval

Voice agent evaluation and quality assurance for customer support calls

PaidCustom

Conversation Analytics

Phonely

Voice AI and conversation automation for customer support

PaidCustom

Conversation Analytics

Replicant

Replicant Inc.

End-to-end AI voice and chat agents with conversation intelligence

PaidResolution-based pricing (Custom)

Conversation Analytics

Level AI

Full-stack contact center platform with agent assist, QA, and voice insights

EnterpriseCustom

Conversation Analytics

Decagon Chat Agent

Decagon AI Inc.

Personalized AI chat agent delivering empathetic, high-satisfaction customer experiences

EnterpriseCustom

Conversation Analytics

Decagon Voice Agent

Decagon AI Inc.

Enterprise voice AI agents for natural dialogue customer service automation

EnterpriseCustom

Conversation Analytics

SentiSum

SentiSum Ltd.

AI-native sentiment analysis platform with domain-trained AI for support teams

PaidCustom Enterprise

Conversation Analytics

Balto

Balto Inc.

Real-time AI coaching and QA for contact center agents

EnterpriseCustom

Conversation Analytics

Level AI (Naviant)

Level AI

Full-stack agentic CX platform unifying human and AI agents

EnterpriseCustom

Conversation Analytics

Observe.AI

GenAI conversation intelligence platform for contact center analytics and AI agents

EnterpriseCustom

Conversation Analytics

Forethought

Forethought (Zendesk company)

AI customer service platform with predict, triage, and resolve capabilities

EnterpriseCustom

Conversation Analytics

Bravi

AI operating system for home services with voice and chat assistants

EnterpriseCustom

Conversation Analytics

Fin

Intercom

Patented AI agent engine for complex customer service queries

EnterpriseCustom

Conversation Analytics

eDesk

xSellco Ltd

AI-powered eCommerce helpdesk with marketplace integrations

Paid$49/month

Conversation Analytics

Comm100

Comm100 Network Corporation

Omnichannel AI engagement platform with AI agents, copilot, and insights

EnterpriseCustom

Conversation Analytics

Hiver

Hiver Inc.

AI-powered helpdesk with omnichannel support and unified inbox

FreemiumFree / $19-49/user/month

Conversation Analytics

Fireflies AI

Fireflies.ai

AI meeting transcription and conversation intelligence for customer insights and team analytics

FreemiumFree (limited), Pro $10-18/mo, Business $19-29/mo

Conversation Analytics

Cresta

Cresta Inc.

Enterprise AI platform for hybrid contact centers combining agent assist, automation, and conversation intelligence

EnterpriseCustom enterprise pricing

Conversation Analytics