AI Products for CX

Level AI

Level AI · Founded 2019

Enterprise · Custom

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About

Level AI is a full-stack AI platform built specifically for contact centers, offering agent assist, automated quality assurance, voice of customer insights, AI virtual agents, and real-time coaching. Features InstaScore for consistent agent performance evaluation and Voice of Customer dashboard for trend detection.

Features

Agent assist
Automated QA (InstaScore)
Voice of Customer analytics
AI virtual agents
Real-time coaching
Custom dashboards
Integration with CRM/BI systems

Integrations

ZendeskGenesysAvayaSalesforceTableau

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