AI Products for CX

eDesk

xSellco Ltd · Founded 2013

Paid · $49/month

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About

eDesk is purpose-built AI customer support software for eCommerce businesses managing support across multiple sales channels. It integrates with 250+ marketplaces and channels (Amazon, eBay, Shopify, etc.) and uses AI to automate up to 73% of customer inquiries. Features include AI-powered smart replies, sentiment analysis, intelligent ticket routing, and marketplace-specific automations for returns and refunds.

Features

AI Smart Reply with 73% automation
Marketplace integrations (250+)
Unified inbox for all channels
AI sentiment analysis
Intelligent ticket routing
Order and product data sync
Multilingual support
Return/refund automation
Pre-sales automation

Integrations

Amazon Seller CentraleBayShopifyWooCommerceBigCommerceEtsyFacebookInstagramWhatsApp

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