Forethought
Forethought (Zendesk company) · Founded 2018
Enterprise · Custom
About
Forethought is a leading AI platform for customer support designed to predict ticket priority, triage intelligently, and resolve issues autonomously. It integrates as a plug-in with existing helpdesks (Zendesk, Freshdesk, Gorgias) and can improve time-to-resolution by up to 30% in just 2 days of implementation. Recently announced Forethought Voice for autonomous call handling and was acquired by Zendesk.
Features
- Predictive ticket analysis
- Intelligent triage and routing
- AI-powered resolution
- Real-time agent assist (Copilot)
- Voice AI for call automation
- Seamless helpdesk integration
- Conversation analytics
- Workflow automation
Integrations
ZendeskFreshdeskGorgiasKustomerSalesforceCustom integrations
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