AI Products for CX

Forethought

Forethought (Zendesk company) · Founded 2018

Enterprise · Custom

Visit Website Leave Review

About

Forethought is a leading AI platform for customer support designed to predict ticket priority, triage intelligently, and resolve issues autonomously. It integrates as a plug-in with existing helpdesks (Zendesk, Freshdesk, Gorgias) and can improve time-to-resolution by up to 30% in just 2 days of implementation. Recently announced Forethought Voice for autonomous call handling and was acquired by Zendesk.

Features

Predictive ticket analysis
Intelligent triage and routing
AI-powered resolution
Real-time agent assist (Copilot)
Voice AI for call automation
Seamless helpdesk integration
Conversation analytics
Workflow automation

Integrations

ZendeskFreshdeskGorgiasKustomerSalesforceCustom integrations

Reviews (0)

No reviews yet. Be the first to review!

Alternatives to Forethought

eesel AI

eesel

Simple AI support assistant that learns from your knowledge and integrates with existing helpdesks

MavenAGI

MavenAGI Inc.

GPT-4 powered customer service agents with 1M+ validated interactions

Newo.ai

Newo AI Ltd.

Human-like AI agents deployable in minutes with 24/7 availability

TeamSupport B2B AI Platform

TeamSupport

Account-centric B2B support platform with AI-driven customer distress detection

Paid$45/user/month (Essential plan)

Ravenna

Ravenna Software Inc.

AI-native ITSM platform built natively for Slack with conversational ticketing

EnterpriseCustom

Intercom

Intercom Inc.

AI agent platform with Fin AI resolving complex queries and integrating seamlessly with helpdesk

Enterprise$39/seat/month

View all alternatives

Compare Forethought

Forethought vs Exei Retell AI vs Forethought Pylon vs Forethought Forethought vs SysAid Forethought vs Beam AI Newo.ai vs Forethought Forethought vs CloudTalk AI Voice Agent Unthread vs Forethought PolyAI vs Forethought

Review Forethought

Overall

Ease of Use

Value

Support

Features