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Level AI (Naviant)

Level AI · Founded 2021

Enterprise · Custom
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About

Level AI announced Naviant, its next-generation AI virtual agent that integrates with full-stack CX operations rather than operating in isolation. It combines proprietary voice AI with human agent workflows, continuous learning loops, and unified quality standards across text and voice channels. The platform leverages 100% of customer interaction data to identify optimal automation opportunities.

Features

  • AI virtual agents
  • Voice AI (under 2s latency)
  • Full-stack integration
  • Unified quality standards
  • Conversation analytics
  • Automated discovery
  • Integration with existing workflows

Integrations

SalesforceZendeskServiceNowCustom CRM systems

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