Observe.AI

Observe.AI · Founded 2017

Enterprise · Custom

About

Observe.AI is a leading conversation intelligence platform that analyzes 100% of customer interactions using proprietary contact-center-specific LLMs. It offers VoiceAI Agents, real-time agent assistance, auto QA, and advanced business analytics for enterprises managing large contact centers.

Features

VoiceAI Agents for autonomous call handling
Real-time AI Copilot for agent assistance
Auto QA - automated quality assurance
Post-interaction AI summaries
Sentiment analysis and emotion detection
Coaching automation
Business intelligence and analytics

Integrations

SalesforceZendeskNICE inContactGenesysAmazon ConnectCustom integrations via API

Reviews (0)

Jul 15, 2026

We currently use Observe.AI in our Call Center as a Quality Evaluation tool. The tool allows us to provide real-time feedback to our agents on the quality of their call performance. The tool allows us to see how each agent compares against their peers.

tammi zelmvia TrustRadius ↗