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Observe.AI

Observe.AI · Founded 2017

Enterprise · Custom
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About

Observe.AI is a leading conversation intelligence platform that analyzes 100% of customer interactions using proprietary contact-center-specific LLMs. It offers VoiceAI Agents, real-time agent assistance, auto QA, and advanced business analytics for enterprises managing large contact centers.

Features

  • VoiceAI Agents for autonomous call handling
  • Real-time AI Copilot for agent assistance
  • Auto QA - automated quality assurance
  • Post-interaction AI summaries
  • Sentiment analysis and emotion detection
  • Coaching automation
  • Business intelligence and analytics

Integrations

SalesforceZendeskNICE inContactGenesysAmazon ConnectCustom integrations via API

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