Observe.AI
Observe.AI · Founded 2017
Enterprise · Custom
About
Observe.AI is a leading conversation intelligence platform that analyzes 100% of customer interactions using proprietary contact-center-specific LLMs. It offers VoiceAI Agents, real-time agent assistance, auto QA, and advanced business analytics for enterprises managing large contact centers.
Features
- VoiceAI Agents for autonomous call handling
- Real-time AI Copilot for agent assistance
- Auto QA - automated quality assurance
- Post-interaction AI summaries
- Sentiment analysis and emotion detection
- Coaching automation
- Business intelligence and analytics
Integrations
SalesforceZendeskNICE inContactGenesysAmazon ConnectCustom integrations via API
Reviews (0)
Jul 15, 2026
We currently use Observe.AI in our Call Center as a Quality Evaluation tool. The tool allows us to provide real-time feedback to our agents on the quality of their call performance. The tool allows us to see how each agent compares against their peers.
tammi zelmvia TrustRadius ↗
Alternatives to Observe.AI
Vozy
Vozy Inc.
EnterpriseCustom
Pete & Gabi
Pete & Gabi
EnterpriseCustom
Giga
Giga Technologies Inc.
PaidCustom
Retell AI
Retell AI Inc.
FreemiumFree tier + usage-based
Parloa
Parloa GmbH
EnterpriseCustom
Capacity
Capacity Inc.
EnterpriseCustom
Compare Observe.AI
Review Observe.AI
Overall
Ease of Use
Value
Support
Features