AI Products for CX

Capacity

Capacity Inc. · Founded 2017

Enterprise · Custom

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About

Capacity is an all-in-one AI support automation platform serving 20,000+ companies. It automates customer inquiries across voice, chat, email, and SMS with 90% deflection rates. Recently achieved profitability with $60M ARR and acquired Call Criteria and Verbio Technologies.

Features

Voice AI agents
Chat and email automation
SMS support
Real-time agent coaching
250+ integrations
Speech analytics
Sentiment analysis
Workflow automation
QA automation

Integrations

ZendeskSalesforceHubSpotMicrosoft TeamsSlack250+ platforms

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