Decagon Voice Agent
Decagon AI Inc. · Founded 2023
Enterprise · Custom
About
Decagon's Voice Agent product delivers human-like voice AI for customer service with near-instant latency and natural dialogue flow. It handles complex voice conversations end-to-end across multiple languages, maintains context across modalities, and integrates with Amazon Connect and RingCentral for seamless voice automation in call centers and contact centers.
Features
- Natural voice dialogue with minimal latency
- Multilingual support with real-time translation
- Context continuity across voice/chat/email
- Complex task automation (refunds, account updates)
- Sentiment detection and tone adaptation
- Agent escalation with full context handoff
- Call analytics and quality monitoring
- Integration with Amazon Connect and RingCentral
Integrations
Amazon ConnectRingCentralCustom telephony platformsCRM systems via API
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