Top Fireflies AI Alternatives & Competitors

Comm100

Comm100 Network Corporation

Omnichannel AI engagement platform with AI agents, copilot, and insights

eDesk

xSellco Ltd

AI-powered eCommerce helpdesk with marketplace integrations

Fin

Intercom

Patented AI agent engine for complex customer service queries

Bravi

Bravi

AI operating system for home services with voice and chat assistants

Forethought

Forethought (Zendesk company)

AI customer service platform with predict, triage, and resolve capabilities

Cresta

Cresta Inc.

Enterprise AI platform for hybrid contact centers combining agent assist, automation, and conversation intelligence

Hiver

Hiver Inc.

AI-powered helpdesk with omnichannel support and unified inbox

Level AI (Naviant)

Level AI

Full-stack agentic CX platform unifying human and AI agents

SentiSum

SentiSum Ltd.

AI-native sentiment analysis platform with domain-trained AI for support teams

Delight.ai

Delight AI Inc.

AI customer service platform with built-in sentiment analysis and emotion tracking for every conversation

Decagon Voice Agent

Decagon AI Inc.

Enterprise voice AI agents for natural dialogue customer service automation

Balto

Balto Inc.

Real-time AI coaching and QA for contact center agents