AI Products for CX

Delight.ai

Delight AI Inc. · Founded 2023

Freemium · Free trial available

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About

Delight.ai is an AI agent platform that integrates sentiment analysis and emotion detection directly into customer conversations. Every AI-led interaction includes real-time sentiment metrics, trend tracking, and actionable metadata for human escalations, enabling support leaders to catch frustration spikes and knowledge gaps early.

Features

Real-time sentiment analysis per conversation
Emotion detection and scoring
Abandoned conversation tracking
Trend analysis dashboard
Escalation metadata
Webhook-triggered workflows
Omnichannel deployment (email, SMS, WhatsApp, in-app)

Integrations

EmailSMSWhatsAppIn-app chatCustom channels

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