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Cognigy Agent Assist

Cognigy (part of NiCE Systems) · Founded 2012

Enterprise · Custom
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About

Cognigy Agent Assist (Agent Copilot) equips customer service agents with real-time AI assistance, knowledge recommendations, and context retrieval during live customer interactions. It supports omnichannel conversations with features like real-time translation, suggested responses, and CRM data integration to help agents deliver faster, more accurate support.

Features

  • Real-time agent recommendations
  • Cross-channel conversation context
  • CRM data retrieval
  • Real-time translation
  • Suggested responses
  • Knowledge base integration
  • Sentiment analysis
  • Up-sell/cross-sell detection

Integrations

GenesysAvayaAWSNiCEMicrosoft8x8

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