AI Products for CX

SysAid

SysAid · Founded 2002

Paid · Custom

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About

SysAid is a comprehensive ITSM and help desk platform with generative AI embedded throughout service management workflows. Features include AI Intelligent Categorization, AI Emotion flagging, AI Case Summarization, SysAid Copilot, and AI Agent Builder for automating IT service operations.

Features

AI Intelligent Categorization for ticket tagging
AI Emotion detection for risky interactions
AI Case Summarization and AI Author
SysAid Copilot for real-time agent guidance
AI Agent Builder (no-code)
AI Chatbot for Teams and self-service
Incident, problem, and change management

Integrations

Microsoft TeamsJiraMicrosoft 365Google WorkspaceLDAPActive Directory

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