AI Products for CX

Solidroad

Solidroad Inc. · Founded 2023

Enterprise · Custom

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About

Solidroad is an AI-powered quality assurance and training platform that analyzes 100% of customer conversations and automatically generates personalized training simulations. Founded in 2023, it helps support teams reduce QA costs while improving agent performance at scale.

Features

100% conversation analysis (all channels)
Automated QA scoring
Scenario-specific training generation
Real-time coaching
AI agent error detection
Custom quality rubrics
Agent onboarding acceleration
CSAT prediction

Integrations

ZendeskSalesforceIntercomCustom CRM systems

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