AI Products for CX

Simply Contact

Simply Contact Sp. z o.o. · Founded 2013

Enterprise · Custom (based on FTEs and languages)

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About

Simply Contact is an award-winning customer support outsourcing provider (700+ agents across 8 European locations) that embeds AI capabilities throughout support workflows. Rather than replacing humans, it uses AI copilots for real-time agent assistance, translation, quality assurance, and knowledge recommendations while maintaining full human control of customer interactions.

Features

AI-powered agent copilots
Real-time translation (30+ languages)
AI quality assurance automation
Voice bots with multilingual support
Knowledge base assistants
70% automation of routine calls
24/7 multilingual support

Integrations

Enterprise support systemsCRM platformsKnowledge basesTicketing systems

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