AI Products for CX

Atera

Atera · Founded 2018

Paid · $29/month

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About

Atera is an all-in-one agentic AI platform combining RMM, helpdesk, ticketing, and automation. It features two powerful AI agents: AI Copilot for agent assistance and IT Autopilot for autonomous resolution of Tier-1 issues, enabling IT teams to automate routine tasks and focus on strategic work.

Features

IT Autopilot for autonomous issue resolution
AI Copilot for agent assistance
RMM capabilities
Helpdesk and ticketing
24/7 automation
Multi-channel support (portal, email, Slack, Teams)
Device and cloud support
Smart diagnostics
Analytics and reporting

Integrations

SlackMicrosoft TeamsEmailPSA toolsCloud platforms

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