AI Products for CX

Wonderful.ai (acquired by Zendesk as Ultimate AI)

Zendesk (acquired Ultimate AI 2024) · Founded 2016

Enterprise · Custom

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About

Ultimate AI (now Zendesk AI Agents following Zendesk's acquisition in March 2024) provides autonomous AI agents that resolve complex customer issues across any channel. Features include 60% service automation in 109 languages, integration with existing tech stacks, and agentic reasoning capabilities.

Features

Agentic AI reasoning
Multi-language support (109 languages)
Omnichannel deployment
60% automation capability
Real-time decision making
Business logic integration
Policy guardrails
Voice automation
Seamless tech stack integration

Integrations

ZendeskCRM systemsBackend systemsKnowledge bases

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