AI Products for CX

Unthread

Unthread Inc. · Founded 2023

Paid · Custom pricing

Visit Website Leave Review

About

Unthread is an internal helpdesk platform combining ITSM capabilities with AI agents that operate natively within Slack. Designed for growing IT, HR, and operations teams handling requests across multiple departments, it achieves 40% autonomous ticket resolution and automatically generates help articles from resolved tickets to reduce documentation burden.

Features

Slack-native AI agents
Multi-team request handling
Automated help article generation
HRIS and identity provider integrations
Self-learning knowledge bases
Cross-functional shared services
Custom settings per team
40% autonomous resolution rate

Integrations

SlackHRIS systemsOktaIdentity providersConfluenceEnterprise tools

Reviews (0)

No reviews yet. Be the first to review!

Alternatives to Unthread

eesel AI

eesel

Simple AI support assistant that learns from your knowledge and integrates with existing helpdesks

MavenAGI

MavenAGI Inc.

GPT-4 powered customer service agents with 1M+ validated interactions

Newo.ai

Newo AI Ltd.

Human-like AI agents deployable in minutes with 24/7 availability

TeamSupport B2B AI Platform

TeamSupport

Account-centric B2B support platform with AI-driven customer distress detection

Paid$45/user/month (Essential plan)

Ravenna

Ravenna Software Inc.

AI-native ITSM platform built natively for Slack with conversational ticketing

EnterpriseCustom

Intercom

Intercom Inc.

AI agent platform with Fin AI resolving complex queries and integrating seamlessly with helpdesk

Enterprise$39/seat/month

View all alternatives

Compare Unthread

Unthread vs DokGPT Sendbird Delight AI (new brand) vs Unthread Ringly.io vs Unthread Unthread vs Forethought

Review Unthread

Overall

Ease of Use

Value

Support

Features