AI Products for CX

Unthread

Unthread Inc. · Founded 2023

Paid · Custom pricing

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About

Unthread is an internal helpdesk platform combining ITSM capabilities with AI agents that operate natively within Slack. Designed for growing IT, HR, and operations teams handling requests across multiple departments, it achieves 40% autonomous ticket resolution and automatically generates help articles from resolved tickets to reduce documentation burden.

Features

Slack-native AI agents
Multi-team request handling
Automated help article generation
HRIS and identity provider integrations
Self-learning knowledge bases
Cross-functional shared services
Custom settings per team
40% autonomous resolution rate

Integrations

SlackHRIS systemsOktaIdentity providersConfluenceEnterprise tools

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