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SearchUnify

SearchUnify · Founded 2015

Enterprise · Custom enterprise pricing
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About

SearchUnify is an enterprise-grade agentic AI platform addressing the full customer support lifecycle from frontline resolution and escalation to L2 troubleshooting, quality auditing, and autonomous knowledge creation. It integrates with existing helpdesks and knowledge bases through APIs, layering agentic capabilities without platform replacement.

Features

  • Full support lifecycle automation
  • Frontline resolution agents
  • L2 troubleshooting automation
  • Quality assurance and auditing
  • Autonomous knowledge creation
  • Escalation management
  • API-based integration with existing platforms
  • Multi-agent coordination
  • Compliance and governance frameworks

Integrations

ZendeskSalesforce Service CloudServiceNowCustom helpdesk APIs

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