AI Products for CX

Oracle Fusion Agentic Applications for CX

Oracle Corporation · Founded 1977

Enterprise · Custom - AI Units consumption model

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About

Oracle's Fusion Agentic Applications embed coordinated teams of specialized AI agents directly into Oracle Fusion Cloud CX. These reasoning-based agents handle complex multi-step processes in sales, service, and marketing, making autonomous decisions while accessing unified enterprise data and maintaining human oversight.

Features

Contract Compliance Workspace for deal protection
Cross-Sell Program Workspace for revenue expansion
Marketing Command Center for growth opportunities
Service support and customer inquiry automation
Agentic Applications Builder (low-code)
Multi-agent orchestration and reasoning
Native Fusion Cloud integration

Integrations

Oracle Fusion Cloud ERPOracle Fusion Cloud SCMOracle Cloud infrastructureOracle data management

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