AI Products for CX

OpenAI Presence

OpenAI · Founded 2024

Enterprise · Custom enterprise pricing

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About

OpenAI Presence, launched July 22, 2026, is an enterprise platform for deploying and managing AI voice and chat agents across customer support, internal service requests, and business workflows. It combines model reasoning with policies, guardrails, escalation rules, and Codex-powered improvement loops to ensure controlled, auditable agent behavior.

Features

AI voice and chat agents
Policy and SOP definition
Guardrails and access controls
Simulation and evaluation tools
Codex-powered improvement loops
Human escalation workflow
System connection and integration
Continuous agent improvement
75% resolution rate on OpenAI's own support

Integrations

Enterprise systemsCRMERPCustom APIsInternal databases

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