AI Products for CX
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NiceReply

Nice Reply s.r.o. · Founded 2015

Freemium · Free plan available + custom paid tiers
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About

NiceReply is an AI-driven customer feedback and satisfaction measurement platform that collects CSAT, NPS, and CES scores automatically post-ticket resolution. Features AI-powered sentiment analysis on customer feedback, automated scoring, and real-time performance dashboards integrated with major helpdesk platforms. Enables support teams to measure satisfaction at scale and identify coaching opportunities.

Features

  • CSAT, NPS, CES surveys
  • AI sentiment analysis
  • Automated satisfaction scoring
  • Post-resolution trigger surveys
  • Real-time feedback dashboard
  • Agent performance tracking
  • Trend analysis
  • Customizable survey design
  • One-click surveys

Integrations

ZendeskFreshdeskIntercomHubSpotHelp ScoutSalesforceSlack

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