AI Products for CX

Help Scout

Help Scout · Founded 2011

Paid · $25/user/month

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About

Help Scout is a customer support platform designed for small to mid-sized businesses, featuring AI-driven workflows, sentiment analysis, and self-service tools. It unifies conversations across multiple channels with recent AI enhancements for smarter routing and automation.

Features

Shared inbox
Sentiment analysis and AI emotion detection
Automated workflows
Self-service help center
WhatsApp and Aircall integrations
Workflow automation
Knowledge base management

Integrations

WhatsAppAircallSlackZapierSalesforceHubSpot

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