AI Products for CX

Gladly

Gladly · Founded 2014

Enterprise · Custom

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About

Gladly is a customer experience AI platform purpose-built for B2C retail and DTC brands that compete on customer lifetime value. Its AI agent (Sidekick) handles customer interactions across all channels while taking real actions like canceling orders, processing returns, and adjusting prices. The platform is designed to engage customers rather than deflect them.

Features

Omnichannel support
AI customer agent
Real action capability (refunds, returns, cancellations)
Customer lifetime value tracking
Conversation continuity across channels
Knowledge base integration
Commerce integration

Integrations

ShopifyYuma AISegmentSentiSumShipHeroShipMonkTwilio

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