Decagon
Decagon Inc. · Founded 2023
About
Decagon is a conversational AI platform purpose-built for enterprise customer service that autonomously resolves complex customer issues across chat, email, and voice. It features Agent Operating Procedures (AOPs) that allow non-technical CX teams to design AI agent behavior using natural language, combined with technical controls for engineers. The platform achieved $1.5B valuation in 2025 with strong enterprise adoption.
Features
- Conversational AI agents
- Agent Operating Procedures (AOPs)
- Omnichannel support (chat, email, voice)
- User memory and context awareness
- Knowledge base integration
- A/B testing and analytics
- Agent assist copilot
- Enterprise security and compliance
Integrations
Reviews (0)
Team - The Decagon team is incredibly easy to collaborate with, providing outstanding support and flexibility. Their team has truly become an extension of ours, demonstrating a strong commitment to partnership and our success. Results - exceeded my expectations, enabling us to expand coverage and deliver even greater value to our customers.
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