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Cognigy

NiCE Cognigy · Founded 2016

Enterprise · Custom
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About

Cognigy.AI is an enterprise-grade conversational AI platform that combines generative and conversational AI to create agentic AI agents. Named a Leader in the 2025 Gartner Magic Quadrant for Conversational AI, it serves 1,250+ brands worldwide including Bosch, Nestle, DHL, and Mercedes-Benz. Acquired by NiCE Systems, expanding its contact center capabilities.

Features

  • Agentic AI with reasoning capabilities
  • Voice and chat agents
  • Real-time memory and personalization
  • Multimodal interactions
  • AI Copilot for agents
  • 50+ language support
  • Low-code builder

Integrations

Amazon ConnectGenesys8x8AvayaSalesforceZendeskServiceNowWhatsAppInstagram MessengerTeams

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