AI Products for CX

Zoom Virtual Agent

Zoom Video Communications · Founded 2011

Enterprise · Custom

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About

Zoom Virtual Agent is an AI-powered self-service chatbot announced at Zoomtopia 2024 with major 2025-2026 improvements. Features multi-intent detection to handle complex customer issues simultaneously. Includes emerging AI virtual voice agent capability for self-service voice calls. Integrates natively with Zoom ecosystem.

Features

Multi-intent detection
Complex issue handling
Voice agent capability
Self-service automation
Intent updating
Zoom ecosystem integration
Real-time trend analysis

Integrations

ZoomZoom Contact CenterCRM systems

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