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Yuma AI

Yuma AI · Founded 2022

Paid · Performance-based pricing (pay per resolved ticket)
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About

Yuma AI is a purpose-built AI platform for e-commerce customer support that automates support tickets, sales interactions, and social media engagement. It integrates directly with helpdesks like Zendesk, Gorgias, and Kustomer, performing end-to-end actions like issuing refunds and processing returns. The platform is known for achieving 40-89% automation rates for e-commerce brands.

Features

  • AI ticket automation
  • Refund processing
  • Order management
  • Multi-channel support
  • Sales AI
  • Social AI
  • Sentiment analysis
  • Integration with e-commerce platforms

Integrations

ZendeskGorgiasKustomerShopifyWooCommerceMagentoBigCommerceFrontRe:amaze

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