AI Products for CX

Quack

Quack AI Co. · Founded 2023

Paid · Custom

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About

Quack is a proactive agentic AI platform for customer support that identifies and resolves issues before customers escalate them to support teams. Founded by former startup operators, it enables teams to train AI agents by topic similar to onboarding human staff. The platform includes predictive analytics (Explore), quality scorecards, and multi-channel support across chat, email, help centers, and forms.

Features

Proactive issue detection
Topic-specific AI agent training
Predictive analytics dashboard
AI and human quality scorecards
Multi-channel support
Continuous learning from escalations

Integrations

SlackEmailHelp centersCRM systems

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