AI Products for CX

Ada

Ada Support Inc. · Founded 2016

Enterprise · Custom (Usage-based)

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About

Ada is an omnichannel AI customer service platform built on Ada's proprietary Reasoning Engine that enables autonomous resolution of complex customer inquiries. Founded in 2016, it now features enterprise-grade playbooks for workflow automation, multilingual support, and deep integrations with CRM and helpdesk systems. The platform serves enterprises across e-commerce, finance, healthcare, and technology.

Features

Reasoning Engine for intent understanding
Playbooks for workflow automation
Omnichannel support (chat, email, voice, social)
Multilingual capabilities (50+ languages)
Sentiment analysis and tone adaptation
Knowledge base integration
No-code chatbot builder
Enterprise integrations and APIs

Integrations

ZendeskSalesforceShopifyStripeCustom CRM/helpdesk systems

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